Review Management

Review Management and Your Online Reputation

Responding to all positive and negative feedback creates a level of trust and professionalism that can earn you a loyal customer or even a "brand champion" for life.

How to Respond to a Negative Review

You cannot always please everybody. Remember, when you are replying to a negative review you are not responding for the benefit of the customer who left the negative feedback so much, as you are responding for the benefit of the thousand or so potential customers who will read the review and your response. in the future.

Hero Tip for Responding to Online Reviews

When replying to a positive review, always mention your business name. Conversely, when responding to a negative review, NEVER explicitly mention your business by name in your response. If you do, Google will index the response and it will always surface in search results when someone searches for your business by name.

How to generate reviews